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Returns and Refund Policy

At SISÄ Skincare, your satisfaction with our products is our priority. Please familiarise yourself with our returns and refund policy:

1. Returns Eligibility:

We accept returns for unopened and unused skincare products within 30 days from the date of purchase. To qualify for a return, the item must be in its original packaging and in the same condition as when it was received.

2. Refund Process:

Upon receiving and inspecting the returned item, we will promptly notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method. Allow several business days for the transaction to reflect in your account.

3. Return Shipping:

Customers are responsible for the return shipping costs. For your convenience, we recommend using a trackable shipping service. SISÄ Skincare is not liable for items damaged or lost during the return process.

4. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer service team at admin@sisaskincare.com.au or 0456170099 within 7 days of receiving the product. We will provide instructions for the return process and, if applicable, arrange for a replacement or refund.

5. Exchanges:

Direct exchanges are not offered. To exchange a product, follow the return process and place a new order for the desired item.

6. Refused or Undeliverable Shipments:

If a shipment is refused or deemed undeliverable by the carrier and is returned to us, a refund will be issued for the product’s cost only. Shipping fees are non-refundable.

7. Clearance and Final Sale Items:

Clearance and final sale items are non-refundable and non-returnable.

Contact Information:

For any questions or concerns regarding returns and refunds, please contact our customer service team at admin@sisaskincare.com.au or 0456170099.

Policy Updates:

This returns and refund policy is subject to change without notice. Please review our policy regularly for any updates.

Thank you for choosing SISÄ Skincare. We appreciate your trust in our skincare products.

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